Order Processing

All orders are processed and shipped from our third-party fulfillment warehouse in the U.S.

Orders placed before 8:00 AM (PST) are typically processed the same day.

Orders placed after the cut-off time will be processed on the next business day.

Processing may take 1–2 business days during peak seasons (BFCM, holidays).

Shipping Methods & Carriers

All orders are shipped via UPS Ground from our fulfillment warehouse in California.

Shipping Within the United States

We ship to the 48 contiguous U.S. states and Washington, D.C.

Standard Shipping

Fee: $6.99 on orders under $40

Delivery Time: 1–6 business days after shipping, depending on your location

Estimated delivery time after shipping (UPS Ground, from California):

- California, Nevada, Arizona: 1–2 business days
- WA, OR, ID, MT, WY, CO, UT, NM, TX, OK, KS, NE, SD, ND: 3 business days
- Midwest & South (MN, WI, IA, IL, IN, MI, MO, KY, TN, AR, LA, MS, AL): 4 business days
- East Coast & Florida: 5–6 business days

Free Shipping

Available on orders of $40 or more

We Do Not Ship To

Alaska and Hawaii

U.S. territories, including Guam and Puerto Rico

Military addresses (APO / FPO / DPO)

PO Box addresses

International destinations outside the United States

(We plan to expand international shipping in the future.)

Tracking Information

You will receive a shipping confirmation email with a tracking number once your order has shipped.

Order status is also available on your “My Page” page.

Lost, Stolen, or Missing Packages

If tracking shows “Delivered” but you did not receive your package, contact us within 7 days.

Customers are responsible for orders shipped to an incorrect address provided at checkout.

We will assist in filing a claim with the carrier, but resolution may vary depending on their investigation.

Damaged or Incorrect Items

If your order arrives damaged or incomplete:

Email us at chardeglobal@newselect.co.kr

Include:

- Photo of the outer packaging + shipping label

- Photo of all items received

- Photo of the damaged/incorrect product

- We will assist you as quickly as possible.

Customer Support

If you have any other shipping-related questions, feel free to contact us:

chardeglobal@newselect.co.kr