Order
Q. How can I cancel my order?

If your order status is still marked as “UNFULFILLED”, you may cancel it yourself up until 7:59 a.m. (PST) the following day.

Our fulfillment team begins packing orders promptly at 8:00 a.m. (PST), so please submit the cancellation request through the “My Account” page or via the order confirmation email before that time.

Once the order has been fulfilled, cancellation is no longer possible.

Customer Service Hours:

10:00–18:00 (KST) / 18:00–02:00 (PST)
Q. I placed my order incorrectly. Can I modify it?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
Q. Why can't I place an order with PayPal?

We’re sorry, but PayPal payments are not available at the moment.

Our store does not have an active PayPal merchant account yet, so PayPal checkout cannot be processed.

We are working on adding more payment options in the future, and we truly appreciate your understanding in the meantime.

Shipping
Q. When will my order be shipped?


Our fulfillment team begins preparing orders every morning at 8:00 a.m. (PST).

Once your package leaves from the FBA warehouse, we’ll send you a shipping confirmation email along with your tracking number.
Q. Which shipping carriers do you use, and how long does delivery take?

Our orders are fulfilled directly from Amazon FBA warehouses in the U.S.

Depending on the region, packages are shipped via AMZN_US, USPS, or UPS.

Most orders are delivered within 3 to 7 business days on Standard Shipping.

Please note:

FBA carriers cannot deliver to PO Box / APO / FPO / DPO addresses, so please enter a physical address at checkout.
Q. What are your shipping fees?

Our shipping rates for U.S. customers are as follows:

- Standard Shipping (5–7 business days): $7.00

- Free Shipping: Orders over $49

- Expedited Delivery: $12.00

Shipping rates may vary depending on your exact location.

All orders are processed and shipped from our U.S. Amazon fulfillment centers.
Q. My tracking says “Delivered,” but nothing arrived. What should I do?

If your package shows as delivered but you haven’t received it, please contact our customer service team right away using the information on our Contact Us page.

Please be aware that we cannot be responsible for packages delivered to an incorrect address entered at checkout.
Q. How can I check the status of my shipment?

You’ll receive a shipping confirmation email with your tracking number as soon as your order leaves our U.S. fulfillment center.

You can also check your tracking details anytime in the “My Account” section.

For your reference, all orders are fulfilled by Amazon FBA and may ship through AMZN_US, USPS, or UPS, depending on the delivery region.
Q. My order arrived damaged. What should I do?

We’re truly sorry for the inconvenience.

To assist you quickly, please send the following photos to global@newselect.co.kr:

  1. The outside packaging with the shipping label clearly visible
  2. All items inside the original box
  3. A close-up photo of the damaged product

We may not be able to offer compensation without these photos, so please take them before disposing of any packaging.
Q. I’m missing an item, or I received something I didn’t order.

Please reach out to us and include a photo showing everything you received.

Our customer service team will investigate with the warehouse and update you as soon as possible.

In certain situations, we may need to retrieve the package, so please keep all items unopened and in their original condition.